“Can we trust this partner to show up when it matters?”
This is the fundamental question every healthcare system asks before choosing a technology partner. That is where KLAS brings clarity. As an independent research organization, KLAS gathers feedback directly from healthcare professionals to show how well vendors deliver on their promises in real-world scenarios. Their reports help providers make informed decisions with confidence, based on proven performance and customer experience.
We sat down with Luka Salamunic, Senior VP Software from Access, to get his perspective on why the KLAS awards and reports are important to Access and healthcare organizations as part of their future strategies. Here’s what he had to say:
Luka: KLAS has built a reputation as the “truth serum” of healthcare IT because it reflects real-world customer experiences, not vendor marketing. Providers trust the findings since they come from organizations that are already using solutions in their day-to-day environments.
The surveys capture more than just technical performance. They look at the human elements that influence decisions, like customer support, partnership quality, and reliability. This is how hospitals and health systems evaluate their vendors when it really matters.
KLAS ratings also help healthcare leaders navigate a crowded landscape. High scores give confidence that the solution can deliver consistent outcomes and value. Low scores raise questions and may lead organizations to take a closer look or replace a vendor. In areas like data management, archiving, and integration, this guidance helps minimize risk and maximize impact.
Luka: In the specific domain of data archiving, KLAS has reframed the narrative. Traditionally viewed as an IT “chore” or a back-office task, data archiving is now recognized as a strategic component of healthcare data management. The emphasis has shifted from simple data storage to evaluating vendors on their ability to provide interoperable solutions, powerful reporting tools, and long-term partnership potential. This shift has accelerated innovation in the archiving space, prompting vendors to rethink how they deliver value to healthcare organizations.
Luka: Best in KLAS for Data Archiving means our customers believe in what we deliver. It’s a testament to both the technology and the people behind it. This is a recognition that goes beyond product features; it reflects the strength of the entire customer experience, from implementation through to ongoing support.
The Consistent High Performer designation highlights Access’ commitment to sustained excellence in delivering value year after year, with a proven track record of reliable performance. This recognition is crucial for both existing customers, who can feel confident in their choice of partner, and prospects, who see reduced risk and greater certainty when considering Access.
Luka: Every comment becomes fuel for our innovation. Some of the changes driven by KLAS feedback include cleaner user interfaces, faster system performance, better search functionality, and more comprehensive reporting features. We prioritize the feedback based on customer impact, and make changes that resonate with our client’s needs and challenges.
Luka: Data archiving will continue to grow in importance. It is moving from a tool for storing legacy data to a core part of healthcare’s data strategy. As more data types are created and regulations become stricter, archives will need to integrate with live EHRs, analytics tools, and even AI, so organizations can use the information they have already collected.
Archived data will not sit in a vault. It will help power analytics, reporting, and longitudinal views of patient history, without needing to keep old systems running. This reduces technical debt while supporting better decision-making and care delivery.
KLAS plays a role because this shift increases expectations on vendors. Performance, reliability, and customer experience matter more as archiving becomes strategic. Strong KLAS ratings help organizations find partners who can support this direction with flexibility, security, and long-term value.
For healthcare organizations seeking to navigate the complexities of data management, KLAS provides invaluable insights, and partners like Access are helping to shape the future of healthcare IT.
A key part of that future involves giving healthcare teams simple access to the data that still matters, even after legacy systems are shut down. That is what we focus on with our solution. It keeps clinical, financial, and operational records safe and easy to find, while easing the burden of maintaining aging applications.
If this is a direction your organization is preparing for, contact us, and our team will follow up to support your next step.
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