In the first blog of this 2-part series, we cautioned that there is not a one-size-fits-all approach when it comes to tackling the digitization process.
When embarking on a digitization transformation, the reality of budgets, timelines, the status quo, risk tolerances, and other variables make it even more of a “choose-your-own-adventure” than a step-by-step edict.
Part 1 covered the first 3 steps in the digitization process, including how to understand the current state of your information management program through the lens of digitization and how to kick off a pilot project.
This post picks up from where Part 1 left off to focus on how to present your business case, build bridges with stakeholders, and where to go after your initial project is executed. We recommend reading Part 1 ahead of this one for full context and understanding of the first 3 steps in the digitization process.
Your map to digitization success can be found in an odd place: the organizational chart.
Here’s why:
First, you can use it to identify the key constituents who should be involved in your project – your list of people you need to get buy-in from. As your supporter base broadens, so will the likelihood of the success of your digitization transformation. Throughout the organization, there will likely be some pushback on the adoption of a new process because people are resistant to change and departments are often set in their ways.
So where in the organization might the roadblocks be found? It could be department heads, vice presidents, or end users who could potentially undermine the project.
To overcome the challenges when implementing a digitization strategy, it is important for you to identify which departments have the greatest needs and are most willing to utilize new technology.
Since you’ve already completed a pilot project by this point, be sure to share any data or wins from that project loudly and proudly.
In this CHIME case study, leaders from Novant Health and Morris Hospital explain how they retired their legacy systems and moved historical data into a single archive that is easier, faster, and safer to access.
Success in the implementation phase of a digitization strategy relies heavily on the preceding steps.
Simply adding technology to a less-than-perfect business process won’t achieve the desired results such as reduced costs, improved productivity, and increased security.
During the implementation process, you should cycle through these three steps:
Communication is a major component of a successful implementation process. Take advantage of internal communication tools at your disposal such as intranet, social media, newsletters, or lunch-and-learns.
Designing a strong change management approach will help to educate users about “what’s in it for them” and it will go a long way to securing support and building realistic expectations.
This step, in conjunction with a strong training program and ongoing support and encouragement, will maximize the success of a digitization transformation.
Actively seek out feedback from users. Some valuable questions to ask as you’re progressing through the implementation phase of the digitization process:
Then repeat the process and continue to engage until you’re satisfied that the new business process has maximized adoption across the organization.
This final step towards a successful digitization transformation requires looking beyond the present to consider possible future data needs of your company.
Reflect on the reasons that inspired your first steps on the digitization journey.
Was it increased efficiency/productivity, heightened data security, mitigated risk, enriched compliance, improved bottom line, or enhanced competitive edge? Whatever the motivation, it was most likely driven by an existing and present need.
While it’s important to consider how your organization may change and evolve in the future, it’s equally valuable to understand how technologies and document management platforms are progressing. Implementing a scalable system takes your strategy to the next level and further reinforces return on investment.
Using improved access as our example, do you want to digitize your records simply for convenient access, or would you eventually like to enable any of the following?
It’s difficult to argue that any one of these doesn’t provide your organization with a competitive advantage by recognizing unstructured data as an asset.
To maximize your investment, it is essential that the digital transformation program developed for today is adaptable to the anticipated information formats and platforms of tomorrow. It is not inconceivable that once the extraction of data from unstructured sources becomes a more prevalent practice, the appetite for paper records and even digital documents may slowly be replaced by pure data as the source of truth.
With this will come the realization that it is the content and not the format that most matters.
How that content is accessed and leveraged for the maximum benefit of your organization begins with removing the restraints of traditional barriers–both real and perceived.
The roadmap to your digitization transformation requires the correct combination of decisions, processes, and technologies to be applied through every stage of the document lifecycle.
For a more in-depth look at how to move to a digital-first process, check out our eBook, Accelerating Digitization to Meet Today’s Remote Work Requirements.
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